Company/Shop: Ziggy's Cycle

Position: LEAD MECHANIC

Job Description: Join our team in the fun, fast paced cycling industry.
We are constantly growing and are looking to add to our service department with a passionate, knowledgeable, sales minded lead bicycle mechanic. This position requires a unique mechanic that can perform high-level repairs and has exceptional customer service skills.
Responsible for every aspect of the repair shop operations as well the productivity of the mechanics and the quality of the repairs. Contributes to the overall success of the company by participating in all aspects of the business.

JOB DESCRIPTION:
Perform high-level repairs and estimates for customers
Must be passionate about the cycling industry and sport.
Maintain service department financial goals.
Oversee inventory of parts, supplies, and sold Items for service department.
Completing repairs and warranties focusing on turnaround goals of 48 hours.
Conduct or oversee customer service clinics.
Assist in store operations, when necessary.
Make sure that there is good communication between sales and service departments
Process warranty claims on frames and parts
Provide training to mechanics as needed
Help maintain a positive work environment
Maintain a high degree of cleanliness and organization of the repair shop
Responsible for ensuring the facilities of the building are working correctly
Ensure mechanics have received base training for their mechanic level
Responsible for basic facility management and upkeep. (Responsibility assigned by GM)
Ensures that repair workspaces are as conducive to personnel’ success as possible

Wage/Salary:

Contact Name: Marta Generoux