Company/Shop: Scooteretti
Position: Bicycle Mechanic - Ottawa Store
Job Description: Bicycle Mechanic - Full Time
Scooteretti strives to be the very best retailer of electric bicycles and accessories in Canada. We’re looking for a dynamic and mature individual who is passionate about delivering excellence in everything they do. If you are creative, energetic, and possess a positive customer mindset, we want to hear from you!
Position Overview:
As a full time Bicycle Mechanic at Scooteretti, you’ll be an integral part of our service department, ensuring that every customer’s bike is safe, functional, and ready for the road or trail. With a strong focus on electric bicycles, this role offers an opportunity to grow your skills while working in a supportive and innovative environment.
At Scooteretti, our mechanics are trained eBike Experts who possess an in-depth understanding of advanced eBike technologies. We are committed to training and supporting new team members to achieve this expert level.
Service Department Responsibilities:
- Assemble new bikes to showroom standards, perform tune-ups, and repair customer bikes to meet and exceed company safety and quality expectations.
- Diagnose and repair electrical and mechanical issues on electric bikes.
- Participate in the packing and shipping of online bike sales.
- Maintain a clean, organized, and efficient workspace, adhering to health and safety regulations.
- Manage and organize the inventory of spare parts, ensuring everything is stocked and accounted for.
- Update customer records and service tickets in the POS system.
- Participate in offsite logistics as required.
Customer Service Responsibilities:
- Ensure all customer service standards are met, delivering exceptional experiences.
- Clearly explain bike repair or tune-up needs to customers and recommend appropriate solutions.
- Collaborate with customers to understand their concerns and accurately diagnose issues.
- Handle customer concerns professionally and resolve them effectively.
- Assist with phone inquiries and direct customers to the appropriate team member when necessary.
- Support the sales team by assisting customers on the sales floor when needed.
- Process sales, returns, and exchanges using the company’s POS and online systems.
Qualifications:
- Minimum of 1 year of experience in bicycle repair and assembly.
- Familiarity with electric bicycles and/or a willingness to learn eBike systems (e.g., Bosch, Shimano, Yamaha).
- Exceptional communication and interpersonal skills; French language is a plus.
- Ability to work in a fast-paced setting, managing multiple tasks efficiently.
- Strong time management and problem-solving skills.
- Ability to work independently while contributing positively to the team environment.
What We Offer:
- Above Industry Wages and Compensation: We reward hard work and expertise.
- Premium Benefits Package: Comprehensive 100% employer paid health and wellness coverage (Health Care, Travel Insurance, Dental Care, Critical Illness and a generous Health Spending Account).
- State-of-the-Art Workspace: A clean, organized, and modern workshop designed for efficiency.
- Training and Development: Learn from our trained eBike Experts and gain hands-on experience with the latest eBike systems. We are committed to helping you become an expert in the field.
- Positive Work Environment: A collaborative and inclusive culture where your contributions matter.
- Staff Discounts: On bikes, parts, and accessories.
Your ability to adapt to various situations, challenges, and duties will be crucial to your success in this role.
Scooteretti is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Wage/Salary: $62400.00
Contact Name: William Leishman
Contact Email Address: inquiries@scooteretti.com
Phone Number: (613) 244-0000
Website: http://scooteretti.com
Submit Résumé By: May 01, 2025
